Services
Engagements tailored to where your product and organization are today
I work with organizations to identify opportunities to improve digital products and customer experiences — from evaluating existing experiences and identifying usability and conversion opportunities, to helping teams improve design processes and incorporate emerging AI capabilities into their workflows.
A structured review of an existing product or feature area: usability, information architecture, accessibility and interaction patterns, benchmarked against best practice. The output is a prioritized set of findings and recommendations your team can act on.
A close look at how a website performs for the people using it — navigation, content clarity, mobile experience and calls to action — measured against your business goals.
Identifying where friction is costing you conversion or satisfaction, and prioritizing the changes most likely to move the numbers you care about.
Working with design and product teams to improve how they work together — from research and critique practices to how design decisions get made and handed off to engineering.
Helping teams evaluate and adopt emerging AI capabilities in their design and product process — where it genuinely speeds work up, and where it doesn't.